Frequently Asked Questions

Eligible organisations include providers of mental health services that are publicly funded, primarily by the Victorian state government, or by the Commonwealth (PHNs). For the purposes of this pilot study, we are EXCLUDING services funded primarily by Medicare rebates, or NDIS (although these may be secondary sources). This funding may either be direct, or through an intermediary that has received state/commonwealth funding for Mental health treatment (e.g., a Local government, a PHN).

For the purposes of this study, a mental health service is any service that provides therapeutic counselling or psychotherapy (in one-on-one or group-based settings), as administered by a qualified mental health and wellbeing professional professional (including designated peer workers). This includes therapeutic forms counselling services relating to trauma and violence, and Alcohol and Other Drug (AOD) treatment, as long as the counselling is aimed first and foremost at resolving problematic behaviours, beliefs, feelings and related emotional and psychosomatic symptoms. This excludes advocacy services who do not provide direct mental health and wellbeing services.

Therapy is the process of meeting with a counsellor or psychotherapist for the primary purpose of resolving problematic behaviours, beliefs, feelings and related emotional and psychosomatic symptoms. Therapy uses an interpersonal relationship to help develop the client’s self-understanding and to make changes in their life.

A mental health and wellbeing professional is a person who (A) performs duties in connection with the provision of mental health and wellbeing services AND (B) who is qualified by government standards as one of the following: registered medical practitioner, rgistered psychologist, a registered nurse or enrolled nurse, a registered paramedic; a registered occupational therapist; a social worker; a counsellor; a psychosocial support worker; an allied health professional. This includes a person employed or engaged in a prescribed or designated role that requires the person to have personal experience with mental illness, or experience as a carer of a person who is living with mental illness. This is commonly known as “having Living and Lived Experience” or the “peer worker”. Please do not count anyone who may have a mental health qualification, but whose role in your organisation does not include direct treatment.

TBD

If an organisation that you want to add is not on the list, you can easily add an organisation to the list and as your partner, all in one action. To do so, look for the "Add and Select a Missing Organisation" button.. Press it to open a dialogue. Here, you can type in the name of the organisation or unit you want to add. By pressing "Save", the new entry is saved to the list, and as your partner organisation. A few things to remember. - Be as specific as you can. If your partner is a unit within a larger organisation, please name the larger organisation in brackets. Example: "Centre for Mental Health (University of Melbourne)" - Please only name specific organisations by a common name that others will recognise. If the organisation has a commonly-used acronym, use both the full name and the acronym, Example: "Victorian Collaborative Centre for Mental Health and Wellbeing - VCCMHW"

To view the Please go to: https://vccnetworks.researchsoftware.unimelb.edu.au/static/docs/PLS_Respondent.pdf. Or you can email the research team at canvas-project@unimelb.edu.au

To withdraw your personal information (name, email address, role information, comments), please email the research team at canvas-project@unimelb.edu.au, so that we can delete your data completely. You do not have to give a reason why you are withdrawing. Optionally, it would support the research project if you inform the person who nominated you about your decision.

For this study, a service delivery team is a team or unit of staff working together to provide care for a group of people. They might provide a single service, or several related services that help the same group of people. Administratively, they are, in some way, a single team or unit. This may include dedicated administrative support, their own office or space(s), their own finances (e.g., a specific cost centre), and their own forms of documentation (e.g., end of year reporting). Do not list teams within your organisation that do not provide direct treatment to consumers.

At minimum, please provide all service teams that operate within the study area (Western Metro, NE Victoria). You may add another respondent to help with this task. If you feel this is out of your remit, please send an email to canvas-project@unimelb.edu.au.

A service is a distinct program of care or support delivered by a team to consumers. It is not merely a facet, element, or feature of care, but a defined offering with its own structure, purpose, and often separate funding and administrative records. A single team may provide one or multiple services. Each one is specifically named. Each is recognized by consumers and staff as a standalone provision within the organisation.

For the purposes of this study, a mental health service is any service that provides therapeutic counselling or psychotherapy (in one-on-one or group-based settings), as administered by a qualified mental health and wellbeing professional professional (including designated peer workers). This includes therapeutic forms counselling services relating to trauma and violence, and Alcohol and Other Drug (AOD) treatment, as long as the counselling is aimed first and foremost at resolving problematic behaviours, beliefs, feelings and related emotional and psychosomatic symptoms. This excludes advocacy services who do not provide direct mental health and wellbeing services.